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Policies
Answers You Need
I’ve tried to provide as much information as possible for prospective parents. If you’d like to know anything else, check out my policies below If you’re still curious about anything at all, give me a call or contact me via email. I’ll be happy to give you the answers you need.
Hours of Operation/Registration/Payment Schedule
Hours of Operation: Normal hours of operation are 7:30 am to 4:30 pm Monday through Friday. I am occasionally available for overtime, overnight, or weekend care. Any non-contracted care will be by special arrangement only. There will be an extra charge for this service.
Registration fees: A non-refundable two week deposit is charged upon registration of your child to secure their spot.
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Payment Schedule: Fees are payable in advance and are due no later than drop off time on the first day of the week the child is contracted for care. No exceptions are made for absences due to illness, vacation, or other reasons. You can always pay early. Payment is still due the first of the week. If payment is not made on time or a late fee of $25.00 per day will charged.
Over-time fee: A late fee equal to $5 per child shall be made per 5 minute intervals for pick ups later or drop off earlier than the above agreed upon time. Example - 1 to 15 minutes late or early, you owe $15 per child; 16 to 30 minutes late or early, you owe $30. This will be strictly enforced and more than 2 late notices may result in a Termination of Services notice. If one-day (meaning 24 hours) prior notice of late pick up or early drop off was arranged late fee would be waived.
Returned cheques: In the event of a "bounced cheque" you will be responsible for all bank charges incurred and will be required to pay in cash from that time on.
Extra fees: From time to time parents may be requested to pay extra fees for special projects and activities.
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HOLIDAYS AND CLOSURES
Daycare Holidays: Weekly fees for your child will be as follows:
Daycare will be closed with applicable payments on all the statutory holiday they are as follows: New Year's Day, Family Day, Victoria Day, Canada Day, Civic Holiday, Labor Day, Thanksgiving Day, Good Friday, Easter Monday, Christmas Day and Boxing Day.
Daycare will be closed with no pay during the summer break, Christmas and March Break
Other Closures: If I take any additional days off for illness, family emergency, training or workshops, etc., parents do not pay.
Parents are responsible to have back-up care available in case of these closings.
MEDICAL EMERGENCIES/ILLNESS
Minor bumps and scratches are inevitable, but I make every effort to keep the children safe through supervision and childproofing. Minor injuries receive appropriate first aid, and if an emergency injury or illness occurs, you will be contacted as soon as possible. If necessary, your child will be taken to the nearest hospital where you will be asked to meet us.
I am prepared with emergency caregivers in cases of unplanned absences of short duration caused by unanticipated circumstances such as illness, accident, or other family crises at the daycare home. Parents will be notified when an emergency caregiver will be used. If an emergency caregiver cannot be located, parents may be requested to pick up tuntil the parents arrive. The child will be accepted back when no longer contagious. All other parents will be notified of the possibility of a communicable disease and what symptoms to watch for.
Children are to arrive clean and fed (if arriving after 8:45 am). It is normal for children to be hesitant and sometimes even cry when dropping them off. Please be very brief (no more than 5 minutes is sufficient) during drop off times; the longer you prolong the departure the harder it gets. A smile, cheerful good-bye kiss, and a reassuring word that you will be back is all you need to do.
Please be very brief at pick up times also. This is a time of testing when two different authority figures are present (the parent and the provider) and all the children will test to see if the rules still apply. It is important that you back up my rules at this time, but if you do not, I will remind your child of inappropriate behaviours being displayed and take action to correct them if needed. Please be in control of your child during pick up times. Do not allow your child to run out to your car while you are still inside or while you are in my backyard! The safety rule is "No one goes outside without their parent with them." Parental communication is vital; it is the key to a successful childcare arrangement. If there are any problems or concerns, please communicate them, if need be we will set up a time to discuss the issue.
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SUPPLIES
Parents are required to bring a sleep sack for rest time to be kept at the daycare home and a complete change of clothing (including socks) appropriate for the weather to be kept at the daycare home. Soiled clothing will be sent home and a clean change of clothes should be brought back the next day. Good clothing is not recommended. Parents may be required to bring bathing suits to be kept at daycare in the summer. Appropriate hats, mittens, boots must be brought to daycare to be kept here or as requested. All items need to be labeled with your child's initials. Parents must maintain these items at all times. Parents are required to supply diapers, wipes, diaper cream, sippy cup and bibs. I will notify you when your child's supply needs to be replenished. The Provider will supply all food (except breast milk, milk, and/or baby food for infants), all furniture, and all bedding. The Provider will not supply any medications, creams, diapers or wipes.